Contributions
Resume
Career highlights include:
Cloud Streaming Expansion: Launched 4K Cloud Streaming for PlayStation Plus users.
Mobile Growth Engine: Scaled PlayStation App MAUs with high CSAT and grew in-app store revenue.
UDS Modernization: Delivered an overhaul of Universal Data System, reducing integration effort and cutting DevNet tickets and TRC waivers.
Product & Partner Velocity: Closed $40M+ in co-dev deals and shipped 43+ titles at Reality Labs..
Customer Experience Automation: Built KCS+AI pipeline at Blizzard—cut top contact drivers by 78%, lifted self-service by 9%, and accelerated bug resolution..
Thought Leadership & DEI Impact: Creator of Reasoned podcast + newsletter, industry speaker, and active DEI mentor and advocate.
Summary
I’m a strategic product executive with 20+ years leading global teams, building platforms across console, PC, mobile, and cloud, and shaping systems that serve millions of players—and the developers who build for them.
Experience
PLAYSTATION
Senior Director of Product Management [2022-CURRENT] Leading platform product strategy for player-facing experiences across Console, PC, Mobile, and Cloud. I drive the player experience on and off the console and lead cross-functional teams building the future of PlayStation's ecosystem.
META PLATFORMS [REALITY LABS]
Head of Developer Partnerships - Gaming [2021-2022] Led the global developer partnerships team within Reality Labs Gaming, focused on building the AR/VR content ecosystem and defining product-market fit for immersive platform features. Worked at the intersection of content strategy, product integration, and partner enablement—guiding top studios through co-development, platform certification, and go-to-market readiness.
BLIZZARD ENTERTAINMENT [2011-2021]
Director of Partner Success & Product Planning [2019-2021] Directed platform product strategy and partner enablement for Battle.net, Blizzard’s flagship player and developer ecosystem. Scaled the platform to support third-party content and drove cross-org alignment across Blizzard, Activision, and NetEase to deliver technically sound, revenue-generating, and player-centric integrations.
Senior Org Strategy & CX Leader [2011-2019] Owned Blizzard’s enterprise strategy for customer experience systems, organizational design, and cross-functional alignment. Partnered with senior product, technical, and business leaders to build scalable systems for talent development, performance management, and player support—anchoring operational excellence in both employee and player outcomes.
Awards
★ 2014 - 2017 Contact Centre & Shared Services Awards (CCMA) ★ 2015, 2017 Winner: Best Customer Service Delivery ★ 2017 Winner: Best Use of Technology (KCS) ★ 2014-2017 Winner: Best Training Program ★ 2015, 2017 Highly Commended: Best Use of Social Media ★ 2015 Bronze Stevie Award ★ Integrated Customer Service at Blizzard – Award for Sales & Customer Service ★ 2012 A|B Game Changer Award Led Talent & Culture Planning across AB.
REASONED PODCAST
Professional growth isn’t linear. It’s trial, error, friction—and eventually, clarity. Reasoned is where product meets power: a podcast for people building platforms, navigating leadership, and questioning the systems we work inside.
Hosted by Sabrina Meditz, each episode challenges assumptions, unpacks invisible labor, and gives you frameworks to grow your skills, sharpen your influence, and build a career that actually fits.
