Stats, Wins, + RecEipts

 

I’m a strategic product executive with 20+ years leading global teams, and scaling platforms across PlayStation, Battle.net, and Meta Reality Labs, including console, mobile, web, social, cloud gaming, and PC experiences. I lead multi-org teams to ship systems that set the strategy and direction for core engagement surfaces across PlayStation surfaces, supporting 125M+ monthly active users and 51B+ annual gameplay hours. Known for leading complex roadmaps through ambiguity and delivering durable platform strategy.

Career highlights

  1. Launched 4K Cloud Streaming for 8M+ subscribers; 4.6/5 CSAT, 80% retention, cut load time 24s→18s, and delivered $20M annual opex savings via powerdown strategy. 

  2. Modernized the Game Data Platform in two phases, reducing partner integration effort and cutting DevNet tickets + TRC waivers by 90%.

  3. Led the strategic evolution of PlayStation App from utility companion into a cross-surface engagement and commerce platform, driving 105% MAU growth, increasing peak monthly revenue by ~91% over prior platform highs, and growing off-console commerce participation to ~7% of total sales as the company’s second-largest commerce surface.

  4. Shapes long-range platform investment strategy across console, PC, mobile, cloud, commerce, and engagement ecosystems using proprietary engagement, retention, and commercial performance metrics

  5. Built and scaled globally distributed product organizations across California, Tokyo, and London, exceeding company-wide engagement benchmarks across six consecutive company-wide organizational health surveys

  6. Built KCS + AI support automation; reduced top contact drivers 78% and increased self-service 9%. 

  7. Led second and third-party platform expansion; launched AAA titles, including Destiny 2 & Call of Duty, doubling the PC player base and revenue, and establishing precedent for non-Blizzard integrations.

Experience

PLAYSTATION

Senior Director of Product Management [2022-CURRENT] Shapes discovery, engagement, and retention strategies across entertainment ecosystems serving 125M+ monthly active users; owns player-facing platform experiences, including PS App growth, Cloud Streaming, PS5 engagement surfaces (Welcome Hub), and developer enablement systems (GDP/TRCs/SDK alignment); Defined platform engagement strategy across console, PC, mobile, cloud, commerce, and social experiences, influencing multi-year investment decisions across Studio, Platform, and Engineering organizations.

META PLATFORMS [REALITY LABS]

Head of Developer Partnerships - Gaming [2021-2022] Led the global developer partnerships team within Reality Labs Gaming, focused on building the AR/VR content ecosystem and defining product-market fit for immersive platform features. Worked at the intersection of content strategy, product integration, and partner enablement—guiding top studios through co-development, platform certification, and go-to-market readiness.

BLIZZARD ENTERTAINMENT [2011-2021]

Director of Partner Success & Product Planning [2019-2021] Directed platform product strategy and partner enablement for Battle.net, Blizzard’s flagship player and developer ecosystem. Scaled the platform to support third-party content and drove cross-org alignment across Blizzard, Activision, and NetEase to deliver technically sound, revenue-generating, and player-centric integrations.

Senior Strategy & CX Leader [2011-2019] Led Blizzard’s global approach to player-facing operations, trust & safety architecture, and organizational strategy. Partnered directly with executive producers, legal, engineering, and support to modernize how the company addressed player behavior, system abuse, and cross-functional scale. Delivered measurable improvements in player trust, employee enablement, and operational efficiency by embedding ML, data pipelines, and structural clarity into core systems.

Awards

  • 2015 Bronze Stevie Award

  • 2014 - 2017 Contact Centre & Shared Services Awards (CCMA)

  • 2015, 2017 Winner: Best Customer Service Delivery

  • 2017 Winner: Best Use of Technology (KCS)  

  • 2014-2017 Winner: Best Training Program 

  • 2015, 2017 Highly Commended: Best Use of Social Media

  • Integrated Customer Service at Blizzard – Award for Sales & Customer Service

  • 2012 A|B Game Changer Award Led Talent & Culture Planning across AB.

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